Claims management
Wakam identifies and connects partners with claims management experts if they need them. If you have your own TPA or manager, we facilitate coordination and set up an audit.
Policyholder? Contact us
Insured, we respond to you by email at claims.support@wakam.com or by phone at +33 1 86 76 73 13.
Not fully satisfied with your distributor’s response? Please contact us!
Wakam identifies and connects partners with claims management experts if they need them. If you have your own TPA or manager, we facilitate coordination and set up an audit.
We have set up framework agreements with various management specialists across different markets and products to help you choose the most relevant manager for your needs. Benefit from pre-negotiated rates with SLAs (pick-up rate, request processing time, satisfaction surveys, complaint management within a given time frame and operational performance management system) and no set-up fees. Easily share data flows already deployed in the Play&Plug interface for real-time access to your data.
Our years of expertise navigating complex products means we have the know-how to offer future policyholders a seamless experience in managing bodily injury claims.
Our key goal is to improve policyholder satisfaction — in collaboration with our distributors — by collecting their feedback at every stage of the journey. To fulfill this ambition, it’s important that our managers conduct frequent satisfaction surveys.
Wakam analyzes market best practices & regulations, and shares the knowledge with partners & TPAs via our annual audit. This means we guarantee market compliance and you can rest easy!
With a tailor-made claims management system adapted to each situation à la carte
With access to leading claims handlers in 32 countries
With a framework agreement if using a TPA
Customize your insurance product in a few clicks!